Donor Engagement Coordinator

Position Overview

As the Donor Engagement Coordinator, you’ll work to sustain and grow revenue from community-level donors to help Nevus Outreach achieve its mission of driving awareness, fostering a supportive community and advancing research for people affected by congenital melanocytic nevi and related conditions.

Your primary responsibilities include assisting with the implementation of philanthropic activities, including donor thank-you calls, personal emails, thoughtful stewardship, direct mail, digital fundraising, donor acquisition, leading donor engagement, and peer-to-peer fundraising activities.

Your main role will be to own the donor experience for the community-level portfolio and help increase donor retention and lifetime value.

And while a lot of annual giving activities at Nevus Outreach happen at scale, you’ll approach mass fundraising with our philosophy of “doing things that don’t scale” to provide the most personal experience for as many donors as possible.

You’ll be a key player within an organization that measures its success by donors at all levels feeling like they’re an important and valued part of the team.

You’ll report directly to our Executive Director and work across many facets of the organization.

We are a remote-first global team and pride ourselves on being self-directed and flexible. However, this position requires regularly scheduled meetings on Monday, Wednesday, and Thursday mornings—the time varies but is typically between 7:30 a.m. and noon CST.

This role is intended to be entry level and the compensation for this position is presently being offered as a 1099 Independent Contractor Role and is budgeted at a $1000 per month retainer, with some flexibility in terms of hourly pay depending on the final weekly time commitment. We anticipate that a successful candidate would need an average of ~10-12 hours per week to effectively support our organization in this role.

This offers the right candidate the opportunity to gain hands-on experience in non-profit development, with potential for growth in both responsibility and compensation as our organization continues to grow.

We are anticipating an ideal start date of on or around January 6, 2025.

Roles & Responsibilities

• Work with the fundraising committee and our partner BuildGood to plan and execute a stewardship strategy to increase donor retention and lifetime value, including personal thank you phone calls, personal emails, personal postcards and other reporting and engagement touchpoints.

• Manage the relationship with the MARCOM team to plan and execute annual giving activities, including year-round solicitations (direct mail, email and digital), newsletters and other engagement touchpoints, new donor acquisition, online lead acquisition, and more.

• Grow Outreach Angels—our monthly giving program—by designing donor journeys that lead to more monthly commitments, and creating the kind of world-class donor experience that turns supporters into advocates.

• Together with the Fundraising Committee, conduct ongoing donor research (surveys and other ways to listen to donors) to identify new opportunities to cultivate and expand partnerships and fundraising.

• Work with the Fundraising Committee to enhance individualized and impactful donor communications and stewardship to increase engagement on social issues and help donors understand the impact of their gift.

• Effectively use our CRM (currently Bloomerang) to capture donor data, plan and monitor fundraising effectiveness.

How We Measure Success

These are the key 3 metrics you’ll be responsible for:

• Donor retention of current donors and renewal is trending up, relative to the health of the file and new donor acquisition.

• Donor satisfaction is high, as measured by donor surveys and qualitative feedback.

• Donor lifetime value is trending up, as measured by gift renewals, frequency, and upgrades.

Who You Are

We value candidates who enjoy building meaningful, collaborative partnerships across the organization. In other words: relationship players.

Typically, we find that people who succeed in this role bring:

• An open mind to learn and help us build a world-class donor experience from the ground up

• A willing heart to face the challenges of working in a small non-profit head on and flip challenges to opportunities

• Strong written and verbal communication skills

• Demonstrated leadership skills; organizes work strategically, communicates expectations clearly, inspires and motivates colleagues toward stated goals, has confidence in their abilities and is respectful of team members

• Proficient use of Google Suite, Zoom, Canva and Dropbox ideal. Experience with Asana, Bloomerang and Adobe Suite not required, but a huge plus

• Exceptional relationship building skills establishing and cultivating strong and positive relationships with individuals internally and externally

• Eagerness to pick up the phone and have meaningful conversations with donors and can build “call time” in varying time zones into their schedule weekly.

• Problem solving and the ability to handle difficult situations with a positive attitude, actively seeking problem resolution, creative solutions, and organizational enhancements